NdaWo Solutions respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how NdaWo Solutions collects, uses, stores, protects and shares personal information when you visit or use our website, purchase products from us, contact us, subscribe to communications or otherwise interact with our services.

This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy and Returns & Refunds Policy.

NdaWo Solutions processes personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

POPIA establishes conditions for lawful processing and requires reasonable security safeguards for personal information.

1. About NdaWo Solutions

Responsible Party:

NdaWo Solutions

Website:

Home

Email:
info@ndawosolutions.co.za

Telephone:
072 473 6217

Physical Address:
44 Flame Street, Nelspruit Ext 37 Mpumalanga, 1200

Postal Address:
[INSERT POSTAL ADDRESS IF DIFFERENT]

For purposes of POPIA, NdaWo Solutions is responsible for determining the purposes and means of processing personal information collected through our website and business operations.

2. What Personal Information We Collect

Depending on how you interact with NdaWo Solutions, we may collect different categories of personal information.

Customer and account information

This may include:

First name
Surname
Username
Password
Email address
Telephone/mobile number
Company/business name
VAT number where applicable

Billing and payment information

When you purchase products from us, we may collect information necessary to process your transaction, including:

Billing address
Billing contact information
Order details
Payment status
Transaction reference
Payment method

NdaWo Solutions does not ordinarily store complete credit/debit card numbers or card security codes on our website.

Payments may be processed by third-party payment service providers. Those providers may process payment information in accordance with their own privacy policies and security requirements.

Delivery information

To fulfil your order, we may collect:

Delivery address
Recipient name
Recipient telephone number
Company/business name
Delivery instructions
Postal code
Courier tracking information

Communication information

When you contact us, we may retain:

Emails
Contact-form submissions
WhatsApp communications where applicable
Telephone enquiries
Customer service correspondence
Order-related communications

Website and technical information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of visits
Website interactions
General location information derived from IP address
Cookies and similar technologies

3. How We Collect Your Information

We may collect personal information when you:

Create a customer account
Place an order
Complete checkout
Subscribe to our newsletter
Contact us
Request assistance
Submit a contact form
Request information about a product
Use our Find My Cartridge tool
Participate in a promotion
Communicate with us through email, telephone or WhatsApp
Visit or interact with our website
Leave a product review
Otherwise voluntarily provide information to us

We may also receive information from service providers involved in processing your order, such as payment providers, courier companies and technology providers.

Where personal information is collected, POPIA requires reasonable steps to ensure that the data subject is aware of the information being collected, the responsible party, the purpose of collection and relevant rights.

4. Why We Collect Your Personal Information

We use personal information for legitimate and necessary business purposes, including:

Processing orders

We use your information to:

Process purchases
Confirm orders
Process payments
Prepare products
Arrange delivery
Provide tracking information
Handle returns and refunds

Customer service

We use your information to:

Respond to enquiries
Provide technical assistance
Resolve complaints
Assist with product selection
Respond to warranty or return requests

Website operation

We use information to:

Operate our website
Maintain customer accounts
Improve website functionality
Detect technical problems
Prevent fraud and abuse
Maintain website security

Product recommendations

Where you use our Find My Cartridge service, information about your selected printer or cartridge may be used to provide relevant product recommendations.

Legal and regulatory requirements

We may process personal information where necessary to:

Comply with applicable legislation
Meet tax and accounting requirements
Respond to lawful requests
Establish or defend legal claims
Prevent fraud
Protect our rights and property

5. Lawful Basis for Processing

NdaWo Solutions processes personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

Your consent
Performing a contract with you
Taking steps at your request before entering into a contract
Complying with a legal obligation
Protecting legitimate business interests
Protecting rights and preventing fraud or misuse
Other lawful grounds recognised by applicable legislation

POPIA requires personal information to be processed lawfully and for specific, explicitly defined and legitimate purposes.

6. Information Required to Place an Order

Certain information is necessary for us to process and deliver an order.

For example, we may require:

Your name
Email address
Telephone number
Billing information
Delivery address
Payment information or payment confirmation

If you do not provide information that is necessary to process your order, we may not be able to provide the requested product or service.

Where information is optional, we will generally indicate this at the point of collection.

7. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

We may share relevant information with trusted third parties where reasonably necessary to operate our business.

These may include:

Payment providers

Payment information may be processed by third-party payment providers to securely process transactions.

Courier and delivery providers

We may provide your:

Name
Telephone number
Delivery address
Order information

to courier companies so that your order can be delivered.

Website and hosting providers

Our hosting, website and technical service providers may process information necessary to operate and secure our website.

WooCommerce and technology services

Our website uses WooCommerce and related technology to operate our online store.

Analytics and marketing providers

Where enabled, we may use third-party services to understand website usage, measure advertising performance or communicate with customers.

Professional advisers

We may disclose information to professional advisers such as:

Accountants
Auditors
Legal advisers
IT/security providers

where reasonably necessary.

Government or law-enforcement authorities

We may disclose information where required or permitted by law, court order or lawful governmental request.

8. Third-Party Service Providers

Some service providers may process personal information on our behalf.

Where appropriate, NdaWo Solutions will take reasonable steps to ensure that service providers:

Process information only for authorised purposes
Maintain appropriate confidentiality
Apply appropriate security measures
Do not use the information for unauthorised purposes

POPIA requires responsible parties to implement reasonable technical and organisational safeguards against loss, unauthorised access, modification, destruction or disclosure of personal information.

9. International Transfers

Some third-party technology, hosting, payment, analytics or marketing providers may process information outside South Africa.

Where personal information is transferred outside South Africa, NdaWo Solutions will take reasonable steps to ensure that the transfer complies with applicable legal requirements.

This may include assessing whether the recipient country or service provider provides an adequate level of protection or whether another lawful basis for the transfer applies.

POPIA specifically requires notification concerning intended transfers to third countries where applicable and regulates certain cross-border transfers of personal information.

10. Cookies

NdaWo Solutions may use cookies and similar technologies.

Cookies are small files stored on your device that allow websites to recognise your browser and remember certain information.

We may use cookies for:

Shopping cart functionality
Customer login
Website preferences
Security
Website performance
Analytics
Advertising
Understanding how visitors use our website

Some cookies are necessary for the website to function.

Other cookies may be used only where permitted and, where required, with your consent.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

11. Google and Advertising Technologies

Where implemented on our website, NdaWo Solutions may use services such as:

Google Analytics
Google Ads
Google Merchant Center
Google Tag Manager
Meta/Facebook advertising technologies
Other advertising or analytics services

These services may collect technical information about website visits and interactions.

Where applicable, these services may use cookies or similar technologies to measure advertising performance, understand website activity and provide relevant advertising.

Third-party services are governed by their respective privacy policies and terms.

12. Direct Marketing

We may use your personal information to send marketing communications where legally permitted.

Marketing communications may include:

Email newsletters
Product announcements
Special offers
Promotions
Discount codes
New product notifications

We will comply with applicable requirements concerning direct marketing.

For unsolicited electronic direct marketing, POPIA generally requires consent, subject to the applicable existing-customer exception and other statutory requirements. The Information Regulator’s guidance specifically addresses electronic direct marketing such as email, SMS and similar communications.

You may unsubscribe from marketing communications at any time by:

Clicking the unsubscribe link in an email; or
Contacting NdaWo Solutions.

Unsubscribing from marketing communications does not prevent us from sending essential transactional communications, such as order confirmations, delivery notifications or important account information.

13. Customer Reviews

If you submit a product review or testimonial, information that you choose to make public may be displayed on our website.

Please avoid including personal information in a public review that you do not want other visitors to see.

We may moderate reviews to remove content that is unlawful, abusive, misleading or otherwise inappropriate.

14. Data Security

NdaWo Solutions takes reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Theft
Misuse
Unauthorised disclosure
Modification
Destruction

Security measures may include:

Secure website connections
Access controls
Password protection
Security monitoring
Software updates
Backups
Limited access to personal information
Third-party security services where appropriate

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

For example, certain transaction and accounting information may need to be retained for statutory, tax, accounting or legal purposes.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.

16. Accuracy of Personal Information

NdaWo Solutions aims to keep personal information accurate, complete and up to date.

POPIA requires responsible parties to take reasonably practicable steps to ensure that personal information is complete, accurate, not misleading and updated where necessary.

You may contact us to request correction or updating of your personal information.

17. Your Privacy Rights

Subject to applicable legal requirements and limitations, you may have the right to:

Access

Request information about whether we hold personal information about you and request access to that information.

Correction

Request that inaccurate or incomplete information be corrected.

Deletion

Request deletion of personal information where applicable and where we are not legally required to retain it.

Object

Object to certain forms of processing where permitted by law.

Withdraw consent

Where processing is based on consent, you may withdraw your consent, subject to applicable legal or contractual limitations.

Marketing opt-out

You may opt out of direct marketing communications.

Complaint

You may lodge a complaint concerning the processing of your personal information.

POPIA recognises data-subject rights relating to access, correction/deletion and objection, among other rights.

18. How to Request Access, Correction or Deletion

To exercise your privacy rights, contact us using the details below.

Please include:

Your full name
Email address
Description of your request
Relevant order or account information, where applicable

We may need to verify your identity before processing certain requests.

This is intended to protect your personal information from unauthorised disclosure.

19. Complaints

If you believe that NdaWo Solutions has processed your personal information unlawfully or has otherwise interfered with your privacy rights, please contact us first so that we can investigate and attempt to resolve the matter.

You also have the right to lodge a complaint with the Information Regulator of South Africa.

Information Regulator

Website:
https://inforegulator.org.za/

Email:
enquiries@inforegulator.org.za

Telephone:
010 023 5200

The Information Regulator provides guidance and complaint mechanisms relating to POPIA.

20. Children’s Personal Information

Our website is intended for general consumers and businesses.

We do not knowingly collect personal information from children for purposes that are unlawful under applicable legislation.

If you believe that a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

POPIA contains specific protections relating to children’s personal information and special personal information.

21. Third-Party Websites

Our website may contain links to third-party websites, services or platforms.

These websites have their own privacy practices and policies.

NdaWo Solutions is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Changes to our services
Changes to technology
Changes to legislation
Changes to our data-processing practices
Improvements to our privacy practices

The latest version will always be published on this page.

The Last Updated date at the top of this policy will indicate when it was most recently revised.

23. Contact NdaWo Solutions

If you have questions about this Privacy Policy or how NdaWo Solutions processes your personal information, please contact us.