At NdaWo Solutions, we want you to be completely satisfied with your purchase. If you have received an incorrect, defective, damaged or unsuitable product, please contact us as soon as possible so that we can assist you.
This Returns & Refunds Policy applies to purchases made through the NdaWo Solutions online store.
Nothing in this policy limits or excludes any rights you may have under applicable South African consumer protection legislation.
1. Returns
We accept eligible returns in accordance with this policy and applicable South African law.
To request a return, please contact us using the contact details provided on our website and include:
- Your order number
- Your full name
- The product you wish to return
- The reason for the return
- Photographs of the product and packaging, where applicable
- Any other information reasonably required to assess the return
Please do not send products back without first contacting us and receiving return instructions.
2. Change-of-Mind Returns
For qualifying online transactions, consumers may have a statutory cooling-off right under South Africa’s Electronic Communications and Transactions Act 25 of 2002 (ECTA).
Where the statutory cooling-off right applies, a consumer may cancel a transaction for goods within 7 days after receiving the goods, without providing a reason, subject to the exclusions and conditions provided by applicable law.
The consumer may be responsible for the direct cost of returning the goods.
Where a valid cancellation is exercised under the applicable ECTA cooling-off provisions, refunds will be processed in accordance with the applicable legal requirements.
Change-of-mind returns may not apply in certain circumstances
The statutory cooling-off right does not necessarily apply to every type of transaction. Certain goods or services may be excluded under applicable legislation.
Examples may include products that:
- Were made or customised specifically for the customer
- Cannot reasonably be returned due to their nature
- Are subject to applicable hygiene, health or safety restrictions
- Have been consumed or materially used
- Fall within another statutory exclusion
Where applicable law provides a different right or remedy, that right will apply.
3. Incorrect Products
If we send you the wrong product, please contact us as soon as possible.
We will arrange an appropriate remedy, which may include:
- Replacement with the correct product; or
- A refund where a replacement is unavailable or otherwise appropriate.
Where the incorrect product was supplied due to an error on our part, NdaWo Solutions will cover the reasonable return costs.
4. Damaged Products
If your order arrives damaged, please notify us as soon as reasonably possible.
To help us resolve the matter quickly, please provide:
- Your order number
- Photographs of the outer packaging
- Photographs of the damaged product
- Photographs of the shipping label, where available
We may request additional information or arrange an inspection where reasonably necessary.
Depending on the circumstances, we may provide a:
- Replacement;
- Repair, where appropriate; or
- Refund.
5. Defective Products
If a product develops a defect, please contact us with your order details and a description of the problem.
Products supplied by NdaWo Solutions are subject to the consumer rights and remedies provided by applicable South African law.
Where applicable, a consumer may be entitled to a repair, replacement or refund in respect of defective goods.
The South African Consumer Protection Act provides important protections concerning defective goods and, subject to its requirements and exclusions, provides remedies for goods that fail to meet applicable standards or expectations.
6. Printer Ink & Toner Cartridges
Because ink and toner cartridges are consumable products, we recommend that customers check the following before opening or using a cartridge:
- Printer brand
- Printer model
- Cartridge number
- Cartridge colour
- Original or compatible cartridge type
Our Find My Cartridge tool is provided to help customers identify compatible cartridges, but customers remain responsible for confirming that the selected cartridge is suitable for their printer before purchase.
If you are unsure whether a cartridge is correct for your printer, please contact us before opening or installing it.
Unopened cartridges
Where a return is permitted, unopened cartridges should be returned in their original condition and packaging.
Opened or installed cartridges
Please contact us before returning an opened or installed cartridge.
Where the cartridge is defective, damaged or incorrectly supplied, opening or installing the cartridge does not automatically remove your statutory rights.
7. Products That Cannot Be Returned
Subject to your statutory consumer rights, we may not accept a change-of-mind return where a product:
- Has been used beyond what is reasonably necessary to inspect it;
- Has been installed or materially altered;
- Has been damaged through misuse, negligence or incorrect installation;
- Cannot be resold due to its condition;
- Was specially ordered, customised or supplied specifically to the customer’s requirements; or
- Falls within a category excluded from return by applicable law.
This does not remove any rights you may have where the product is defective, incorrectly supplied or otherwise covered by mandatory consumer protection legislation.
8. Return Shipping Costs
If the return is due to our error
If NdaWo Solutions supplied the wrong product or the product was damaged or defective due to circumstances for which we are responsible, we will arrange or reimburse reasonable return delivery costs, where applicable.
Change-of-mind returns
Where a return is permitted because you have changed your mind, the customer may be responsible for the direct cost of returning the product, subject to applicable law.
ECTA expressly provides that, for its statutory cooling-off right, the only charge that may be levied on the consumer is the direct cost of returning the goods.
9. How to Request a Return
Please contact NdaWo Solutions before sending your product back.
Your return request should include:
Order Number:
Customer Name:
Product:
Reason for Return:
Date Received:
Photographs: Where applicable
Once your request has been reviewed, we will provide instructions on how and where to return the product.
10. Return Inspection
Returned products may be inspected to determine:
- Whether the product corresponds with the original order;
- Whether the product is defective or damaged;
- Whether it has been used or altered;
- Whether the packaging and accessories are present; and
- Whether the return qualifies under this policy or applicable law.
Inspection does not affect any mandatory rights you may have under South African consumer legislation.
11. Refunds
Once a return has been approved, NdaWo Solutions will process the applicable refund.
Refunds will generally be made using the same payment method used for the original transaction, where reasonably possible.
Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Where a refund is required by law, we will process it within the applicable statutory timeframe.
For example, ECTA provides that where its statutory cooling-off right is exercised after payment has been made, the refund must be made within 30 days of cancellation.
12. Refund Amount
Depending on the reason for the return and applicable law, the refund may include:
- The purchase price of the returned product; and
- Applicable delivery charges where required by law.
For change-of-mind returns where the customer is responsible for return shipping, the direct cost of returning the goods may be excluded from the refund as permitted by law.
Where a return is due to an error by NdaWo Solutions or a qualifying defective or damaged product, we will handle the applicable costs in accordance with this policy and South African consumer law.
13. Exchanges
Where appropriate, we may offer an exchange instead of a refund.
An exchange may be subject to product availability.
If the requested replacement product is unavailable, we may provide another appropriate remedy, including a refund where applicable.
14. Orders That Have Not Yet Been Delivered
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.
We will attempt to stop the order before dispatch.
Once an order has been dispatched, the normal return procedure may apply.
Where legislation provides a specific cancellation right, that right will not be affected by this provision.
15. Orders That Cannot Be Fulfilled
If NdaWo Solutions is unable to supply an order because the product is unavailable, we will notify the customer as soon as reasonably possible and provide an appropriate remedy, including a refund where applicable.
South African electronic transaction legislation contains specific requirements concerning orders that cannot be fulfilled and refunds.
16. Your Statutory Consumer Rights
This policy is intended to explain our normal returns process and does not replace your rights under applicable South African legislation.
Where applicable, customers retain rights provided by laws including:
- Consumer Protection Act 68 of 2008
- Electronic Communications and Transactions Act 25 of 2002
- Other applicable consumer protection legislation
If any provision of this policy conflicts with a mandatory legal right, the applicable legal right will prevail.
17. Contact Us
If you need assistance with a return, refund, exchange or defective product, please contact NdaWo Solutions through the contact details published on our website.
NdaWo Solutions
Website: https://ndawosolutions.co.za/
Email: info@ndawosolutions.co.za
Telephone: +27 72 473 6217
Physical Address: 44 Flame Street, Nelspruit EXT 37 Mpumalanga, 1200
