At NdaWo Solutions, we aim to process and deliver your order as quickly and reliably as possible.
This Shipping Policy explains where we deliver, how orders are processed, shipping costs, estimated delivery times and what happens if there is a delay.
Nothing in this policy limits any rights you may have under applicable South African consumer protection legislation.
1. Where We Deliver
NdaWo Solutions currently delivers orders to addresses within the Republic of South Africa.
We deliver to:
- Residential addresses
- Business addresses
- Offices
- Other valid physical delivery addresses serviced by our courier partners
We do not currently offer international shipping unless specifically agreed with the customer in advance.
Shipping availability may depend on the customer’s postal code and the service coverage of our courier partners.
2. Order Processing
Orders are processed during our normal business hours.
Orders placed after our daily processing cut-off time, on weekends or on public holidays may be processed on the next business day.
Order processing time
Orders are generally processed within:
1–2 business days
Processing time refers to the period between receiving your order and handing the parcel to our delivery partner.
Processing times may be longer during:
- Promotions and sales
- Public holidays
- Peak shopping periods
- Stock shortages
- Unexpected operational disruptions
If there is a significant delay affecting your order, we will make reasonable efforts to contact you.
3. Delivery Times
After your order has been dispatched, delivery generally takes:
Major metropolitan areas
2–4 business days
Regional areas
3–6 business days
Remote areas
5–8 business days
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Your delivery address
- Courier availability
- Weather
- Traffic
- Public holidays
- Remote-area service coverage
- Incorrect or incomplete delivery information
- Unforeseen courier delays
The estimated delivery period starts after the order has been processed and handed to the courier.
4. Shipping Costs
Shipping charges are calculated and displayed during checkout before you complete your purchase.
The applicable shipping charge may depend on:
- Delivery location
- Order value
- Parcel size or weight
- Shipping service selected
- Courier coverage
The shipping fee shown at checkout is the amount applicable to your order.
Where free shipping promotions are offered, the applicable terms and minimum order value will be clearly displayed.
NdaWo Solutions does not add undisclosed shipping, handling or delivery charges after an order has been placed.
5. Free Shipping
From time to time, NdaWo Solutions may offer free shipping promotions.
Where free shipping is available, the applicable:
- Minimum order value
- Products included
- Delivery areas
- Promotional period
- Shipping service
will be clearly stated on the website.
Free shipping promotions may not apply to all products, locations or delivery services.
6. Courier Delivery
Orders are delivered using third-party courier and logistics partners.
Once your order has been dispatched, you may receive a tracking number or delivery notification where tracking is available.
The courier may contact you using the contact information supplied with your order.
Please ensure that your:
- Name
- Telephone number
- Email address
- Delivery address
- Postal code
are correct before completing your order.
NdaWo Solutions cannot be held responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.
7. Tracking Your Order
Where tracking is available, NdaWo Solutions will provide the relevant tracking information after your order has been dispatched.
You can use the tracking information to monitor the progress of your delivery.
Please allow some time after dispatch for the courier’s tracking system to become active.
If your tracking information has not updated for an extended period, please contact us so that we can investigate with the courier.
8. Delivery Address
Customers are responsible for providing an accurate and complete delivery address.
Please carefully check your address before completing your order.
If an order cannot be delivered because of:
- An incorrect address
- An incomplete address
- Incorrect postal code
- Incorrect contact details
- The recipient being unavailable
- Refusal to accept the parcel
additional delivery charges may apply where the courier charges NdaWo Solutions for re-delivery.
Where permitted by law, such additional charges may be payable by the customer.
9. Business Deliveries
For deliveries to businesses, please provide:
Business name
Contact person’s name
Street address
Building/unit number, if applicable
Postal code
Contact telephone number
Please ensure someone is available to receive the order during normal business hours.
10. Remote Areas
Some locations may fall outside standard courier delivery zones.
Additional delivery time or charges may apply to certain remote or outlying areas.
Where an additional charge applies, we will communicate this to the customer before processing the order where reasonably possible.
11. Delayed Deliveries
Although we work with our delivery partners to meet the estimated delivery times above, delivery dates cannot always be guaranteed.
Delays may occur because of:
- Courier operational issues
- Severe weather
- Road closures
- Public holidays
- High delivery volumes
- Incorrect delivery information
- Remote-area delivery
- Unforeseen events outside our reasonable control
If your order has exceeded the estimated delivery period, please contact us with your order number.
We will investigate the delivery status with the courier.
12. Lost Parcels
If your parcel appears to have been lost during delivery, please contact NdaWo Solutions.
We will investigate the matter with the relevant courier.
Where the courier confirms that the parcel has been lost, NdaWo Solutions will provide the appropriate remedy in accordance with applicable law and the circumstances of the order.
Customers should not place a duplicate order while an investigation is underway unless they specifically wish to do so.
13. Damaged Parcels
If your parcel arrives visibly damaged, please notify us as soon as possible.
Where possible, take photographs of:
- The outer packaging
- Shipping label
- Damage to the parcel
- Damage to the product
- Internal packaging
Please retain the packaging until the matter has been resolved.
For information about defective or damaged products and refunds, please refer to our Returns & Refunds Policy.
14. Incorrect Products
If you receive an item that is different from what you ordered, please contact NdaWo Solutions as soon as possible.
Please provide:
- Your order number
- The product ordered
- The product received
- Photographs of the product and packaging
We will investigate the issue and provide an appropriate remedy.
Please do not return the product before contacting us and receiving return instructions.
15. Stock Availability
Although we make every reasonable effort to maintain accurate stock information, occasionally an item may become unavailable before an order can be fulfilled.
If we are unable to fulfil an order because a product is unavailable, we will contact you and provide an appropriate solution, which may include:
- A replacement product
- A revised delivery date
- Cancellation of the affected item
- A refund where applicable
16. Orders Containing Multiple Products
If an order contains multiple products, NdaWo Solutions may dispatch the products together or separately depending on stock availability and fulfilment requirements.
If products are dispatched separately, you may receive more than one tracking number.
Unless otherwise communicated, the applicable shipping charge displayed at checkout remains the shipping charge for the order.
17. Click & Collect / Collection
If NdaWo Solutions offers collection from a physical location, the applicable collection option and instructions will be displayed during checkout.
Customers selecting collection must wait for confirmation that the order is ready before travelling to collect it.
Customers may be required to provide:
- Order number
- Identification
- Proof of purchase
Collection requirements may vary.
18. Public Holidays
Couriers generally do not operate normal delivery services on certain public holidays.
Orders placed immediately before or during public holidays may therefore take longer to process and deliver.
Estimated delivery times exclude applicable non-working days where relevant.
19. Shipping and Returns
Shipping and returns are separate processes.
If you need to return a product after receiving it, please refer to our:
Returns & Refunds Policy
That policy explains:
- Return eligibility
- Change-of-mind returns
- Defective products
- Incorrect products
- Return shipping costs
- Refunds
- Exchanges
20. Changes to Shipping Services
NdaWo Solutions reserves the right to change its courier partners, shipping methods, delivery areas or shipping charges.
Any applicable shipping charge will be displayed to you before you complete your purchase.
Changes to this policy will be published on this page.
21. Contact Us
If you have questions regarding an order or delivery, please contact NdaWo Solutions using the contact details displayed on our website.
NdaWo Solutions
Website: https://ndawosolutions.co.za/
Email: [INSERT CUSTOMER SERVICE EMAIL]
Telephone: [INSERT PHONE NUMBER]
Business Address: [INSERT PHYSICAL ADDRESS]
